Answering The Most Common Salesforce Questions

When I was IT CTO at Salesforce for many years, there were 3 main reasons that many customers were challenged in terms of maximizing their Salesforce ROI. Now, at Publicis Sapient, I hear exactly the same three challenges from our Salesforce customers:

1. Salesforce Org — what is the current condition of my Salesforce org(s)? Good, bad, terrible? what needs to be addressed and how? how much tech debt do I have? what issues are critical?
2. Salesforce DevOps — what should my Salesforce DevOps process be, including CI/CD? what are…