Getting Ahead of Unnecessary Customization

In Salesforce IT, we are constantly looking at opportunities to reduce the creation of new, unnecessary customization across our enterprise architecture. We have a Customization Reduction Framework which will be the focus of this blog. The primary team responsible for this framework is John Walsh, Michelle Dooley and Shiyas Puthiyapurayil, who have done an amazing job creating and then iterating on this framework.

Many customers ask us how best to reduce the creation of unnecessary customization, how governance can help get ahead of unnecessary…