Recessions are a Great Time for Business Optimization

Yeah, I know. It’s counter-intuitive.

Here’s the common thinking- “times are tough so cut IT”.

It might be hard to believe but it’s during the downturns and slowdowns that you want to double-down on improving your IT systems.

Why?

1. When things are great (like the last 10 yrs) and companies are growing like crazy, many businesses just ignore their fundamental issues. “We are doing GREAT, no reason to optimize right now — no time for that. Besides we don’t need to change. Look at our results!” Sweep those issues under the rug. I worked with a leader who once said “Growth hides all problems”. The reverse is true also “Lack of growth illuminates all problems”.
2. When reality hits that everything is NOT ALWAYS up and to the right, there will be more of a willingness to make changes. As budgets get cut and hiring is frozen or worst case there is a layoff, people tend to be more open to change (often to stay employed). When you can no longer throw headcount at problems, you are forced to think differently and move towards a digitization or automation approach.

So what?

In a recessionary period a CIO needs to double-down on explaining (and selling) the need to automate and digitize business processes. Less…